Help

WorshipTraining Help

Please have a look at the list of frequently asked questions listed on this page or contact us using the contact info at the bottom of this page.

My Account

How do I create an account? – We offer both free and and premium accounts. You can learn more about WorshipTraining accounts here.

Can I reset/change my password? – Yes. You can reset your password here (while logged in). After you enter your email address or username, we’ll send you an email to confirm the change. Click the link in that email and you’ll be given the opportunity to update your password.

I’m a church admin: How do I add users to my church account? – You can add them using the feature on the top bar of the site. View instructions here (scroll to point 4).

I’m a church admin: How can I add an existing free user to my church membership? – Existing user accounts cannot be imported into a church membership. You will need to delete the free account first to free up the user’s email address before setting him/her up as part of your church membership.

I’m a church admin: How do I remove users from my church account? – You can remove members from your local church account anytime. First, make sure that you are logged in. Then click the link called Manage Church Group from your profile dropdown at the top right of every page on the WorshipTraining Campus. Next, simply click on the trashcan icon next to the member’s name you wish to remove. If you have difficulties with this process, please contact our support staff and we will be happy to assist you.

How do I cancel my account? – You can cancel your account by contacting our support team here.

Do you have a refund policy? – Yes. You can try us out for 20 days. If you change your mind during that time, just send us an email and we’ll refund your payment. After 20 days, refunds will not be issued, but you can cancel before your next payment comes out.

How do I edit my profile? – After logging in, go to the upper far right corner, hover over your username to reveal the drop down menu, then click Profile.

Media Questions

There are so many media choices. Where do I begin? – We recommend visiting the Getting Started Page to get a quick overview of how to use the site.

How long are your training videos? – Our Courses include hundreds of training videos/audios and more can be found in the Media Library. They vary in length from 1 minute to over an hour. Some are very technical/practical in nature while others focus on underlying ideas that will help strengthen your worship community.

How do I discover new media? – When you create an account with WorshipTraining, you’ll begin to receive weekly Team Builder emails from us that highlight new and featured media. Another great way to browse our media is to look at the Courses page. Courses are essentially a series of media items that are already pre-packaged for you. Or you can always use the search function in the Media Library.

How can I access the media? – All of our media is available for streaming online via Mac, PC, iPad, or any other modern internet device through our All Access Pass. A select group of media items may be viewed with a Free account. Most media items are also available for download (Premium Membership required, Multi-User Admin for video download.)  By request of the content provider, some media items are only available for streaming.

Course Questions

What is a course?  – A course is a grouping of subject-related media items (short videos, eBooks, audios, or articles).

I have purchased a Premium (All Access) Membership. Do I need to pay for courses? – No, your paid membership gives you complete access to all of the courses and media on the site. There are no additional sign-ups fees associated with our courses.

Do I need to take the courses over specific dates? – No, all of our courses are available to take at any time. Just choose a Course and then work away at your own pace.

How does it work? – All courses are set up under a Self-Directed Study format that has no schedule limitations or completion deadlines. You can take courses in any order. You can also mix and match your program with Self-Directed and Quick Study (scheduled) sessions whatever works for you.

What is a Quick Study course? – The Quick Study Program is based on the Essentials In Worship Course with Dan Wilt. The Essentials Course is comprised of six modules which are highlighted individually through our weekly emails on a monthly rotating basis. This format creates a group study atmosphere as participants are encouraged to interact using the comments section below the videos. For more information on the Quick Study option visit the Getting Started Page.

I’m behind in the Quick Study course… should I catch up? – It is up to you. You may choose to finish the Quick Study module at your own pace. Or you may wish to skip the sessions that you missed, catch up with the group, and come back to them at the end.

How do I know which courses to choose? – You can take courses in any order. If you’d like some ideas, you can check out the WorshipTraining Advanced Study Program.

 Webinar Questions

What is a webinar? – A webinar is an online seminar. We periodically run webinars on a variety of worship related teaching topics.

Are your webinars recorded? – Some are recorded, but not all.

What gear do I need? – You will need a computer and an internet connection. Having a microphone is a bonus if you want to ask a question live during the webinar but it is not required.

Do I need any special software? – Nope. You can access the webinar on any Mac or PC without any special software. Anything you need will be provided when you click the link to join the webinar.

How do I log on when the webinar begins? – When you register you will receive an email with a link to log on to the webinar. You just need to click it a few minutes before the webinar is set to begin.

Can I interact with others during the webinar? – You can ask questions to the moderator via the webinar chat window at any time. You can also post comments on twitter with hashtag #worshiptraining to interact with others on the webinar.

Can I participate from my country? – Yes, you can join the webinar from any country.

Blogs

How do I get my blog on WorshipTraining? – Unfortunately, we’re unable to draw in RSS content from outside blogs at this time.

About

Who are you guys? – WorshipTraining is part of the PraiseCharts family of sites.

How Do I Contact You?

Email: support@worshiptraining.com

Phone Toll-Free: 1-(800) 574-3053

Other: You can also find us on Facebook and Twitter.